CQC response to the Government's White Paper, Building a National Care Service

Dame Jo Williams, CQC chair, said:

"The White Paper is an important step in beginning to address the need for a fairer and more consistent approach to meeting people's care needs. We welcome the emphasis that it places on personalised services and the importance of listening to service users and their families.


"We have been arguing for clear national standards for people's entitlements to care, no matter where they live, and that their assessments of needs should be portable if they move. In our State of Care report in February we called for a fundamental culture shift in health and social care to achieve joined-up services and give people more choice and control and support their independence."