· Download the review of compliance http://www.cqc.org.uk/publications.cfm?fde_id=15912
Conditions were imposed on the trust after an inspection of the A&E department at the Diana Princess of Wales Hospital in Grimsby.
Inspectors found that patients who were admitted to the hospital by ambulance were:
· asked to wait in the corridor before triage (the process of assessment based on patients’ need for immediate medical treatment)
· not always properly assessed
We gave the trust a deadline of 1 April to ensure:
· all ambulance patients are seen by a senior clinician as soon as possible
· the quality of services provided by the A&E department are regularly assessed and monitored
During an unannounced visit in May, we found that the trust had improved the arrangements for patients in the A&E department. The trust had:
· ensured a nurse was responsible for ‘triaging’ patients upon arrival
· set up protocols to ensure faster handover of patients from ambulance to A&E staff · secured funding for a new triage area
· arranged for the board to scrutinise the top 10 risks for each department
· given A&E staff more input when it came to clinical governance
· ensured more incidents were reported
Following the new arrangements, approximately 68% of patients brought in by ambulance were triaged within 15 minutes.
Find out more
· Read the press release http://www.cqc.org.uk/newsandevents/pressreleases.cfm?cit_id=36427&FAArea1=customWidgets.content_view_1&usecache=false
· Read about our essential standards of quality and safety http://www.cqc.org.uk/aboutcqc/whatwedo/monitoringessentialstandardsofqualityandsafety/whataretheessentialstandardsofqualityandsafety.cfm
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